PRIVACY & INTEGRITY POLICY
Privacy Policy
1. Introduction
Welcome to Min Vitamix, a personalised supplement company dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services. By using our website, you agree to the terms outlined in this policy.
2. Information We Collect
2.1 Personal Information: When you create an account, make a purchase, or interact with our services, we may collect personal information such as your name, email address, phone number, billing and shipping address, payment information, and any other details you provide.
2.2 Health and Lifestyle Information: To personalise your supplements, we may collect information related to your health, lifestyle, diet, and preferences, which you voluntarily provide during the registration process or through questionnaires.
2.3 Technical Information: We collect data about your interactions with our website, including IP address, browser type, device information, and cookies. This helps us improve our services and provide a better user experience.
3. How We Use Your Information
3.1 Personalisation: The primary use of your information is to create customised supplement recommendations based on the data you provide.
3.2 Order Processing: We use your information to process your orders, manage your subscriptions, and deliver products to your address.
3.3 Communication: Your contact information allows us to send you important updates, order confirmations, promotional offers, and customer support communications.
3.4 Improvement of Services: We analyse the data we collect to improve our products, services, and website functionality.
3.5 Legal Compliance: We may use your information to comply with legal obligations, prevent fraud, and protect our rights.
4. How We Share Your Information
4.1 Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, delivering products, hosting our website, and performing other business functions. These providers are required to protect your information and use it only for the services they provide.
4.2 Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or governmental request.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no online service can guarantee complete security, so we encourage you to take precautions when sharing personal information online.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for the duration of your subscription, to comply with legal obligations, and to resolve disputes. When your data is no longer needed, we will securely delete or anonymise it.
7. Your Rights and Choices
7.1 Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
7.2 Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
7.3 Deletion: You can request the deletion of your personal information, subject to certain legal exceptions. Upon the customer wishing to have their data or healthcare related answers removed the customer must complete another questionnaire in order to receive our personalised product related to their results. Min Vitamix will continue to bill the customer until the answers are provided or the subscription is cancelled.
7.4 Opt-Out: You may opt-out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us directly.
7.5 Restriction of Processing: You can ask us to restrict the processing of your personal data under certain circumstances.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, and provide personalised content. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
9. International Data Transfers
As a company based in Sweden, your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure that any such transfers are conducted in compliance with applicable data protection laws, and we use safeguards like standard contractual clauses to protect your data.
10. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically. Your continued use of our services after any changes signifies your acceptance of the updated terms.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at sales@minvitamix.com.
Integrity policy
1. Introduction
At Min Vitamix, we are committed to maintaining the highest standards of integrity, transparency, and ethical business practices. Our mission is to provide safe, personalised supplements to our customers, ensuring their health and well-being while upholding trust in our brand.
This Integrity Policy outlines our principles, commitments, and expectations for employees, suppliers, partners, and stakeholders.
2. Core Principles
2.1 Transparency & Honesty
We provide accurate and clear information about our products, ingredients, and benefits.
We do not make misleading claims or exaggerated promises about health outcomes.
2.2 Compliance with Laws & Regulations
We adhere to all relevant health, safety, and data protection laws, including GDPR for customer privacy.
Our supplements comply with Swedish and EU food safety regulations.
2.3 Quality & Safety
Every supplement formulation is backed by scientific research and quality control.
We follow strict testing protocols to ensure the purity and efficacy of our ingredients.
2.4 Customer Commitment
We prioritise customer well-being by offering personalised supplements tailored to their unique health needs.
Our customer service team is dedicated to resolving issues with fairness and transparency.
2.5 Fair Business Practices
We engage in fair pricing, responsible marketing, and ethical advertising.
We reject bribery, corruption, and unethical business dealings.
2.6 Data Protection & Privacy
Customer data is securely stored and protected using Google’s security measures, including two-factor authentication and encryption.
We never sell or misuse customer information for unauthorised purposes.
3. Responsibilities & Expectations
3.1 Employees & Team Members
Must act with honesty, professionalism, and accountability.
Must report unethical behavior or violations of this policy.
Must respect customer privacy and handle sensitive data responsibly.
3.2 Suppliers & Partners
Must align with Min Vitamix’s integrity standards and ethical sourcing policies.
Must ensure fair labor practices and sustainable ingredient sourcing.
Must comply with all applicable legal and regulatory requirements.
3.3 Customers
Are encouraged to provide honest feedback and report any concerns.
Should use Min Vitamix products responsibly, following professional health recommendations.
4. Reporting Violations & Enforcement
Any suspected integrity violations should be reported to sales@minvitamix.com
Reports will be handled confidentially, and appropriate action will be taken.
Employees or partners found in violation may face disciplinary actions, including termination or legal consequences.
5. Continuous Improvement
Min Vitamix will regularly review and update this Integrity Policy to reflect best practices.
We encourage all stakeholders to contribute to fostering a culture of integrity and trust.
For any questions regarding this policy, please contact us at sales@minvitamix.com.